Close Statuses allow teams to assign a status to each client’s close, providing a clear, high-level view of progress and ownership throughout the month-end close process.
For example, Close Statuses can be used as part of a handoff workflow, enabling QC managers to easily filter and review closes marked as Ready for Manager Review.
Customizing close statuses
To customize the list of close statuses,
Go to Practice Settings (⚙️ icon)
Click Practice Management
Click the Workflows tab
Under Monthly close settings, choose "Close status options"
Close status notifications
Set up optional custom email notifications to automatically alert team members when a close status changes.
From the "Close status options" in Practice Settings, assign a specific person or role to each status and they’ll receive an email notification whenever a close moves into that status.
For example, if a close is moved to “Ready for Manager Review,” the assigned Reviewer will be notified.
💡 Users won’t receive notifications if they were the ones who updated the close status themselves.
Close status reasons
Close Status Reasons allows the team to add more context to the client’s close process.
For example, when using a status like “Stuck,” there is an option to assign a specific reason to track what’s causing delays for that close.
Example
Updating the close to a new status prompts the user to choose one of two close status reasons.
Editing close status reasons
Go to Practice Settings (⚙️ icon)
Click Practice Management
Click Workflow
Click Close Status Options
Click on the Edit button in the desired cell
