Double includes AI credits with every subscription plan, giving you and your team access to any of the AI features available in your plan.
Credit pool
AI credits are pooled at the firm level, meaning your firm has a single shared credit balance rather than separate budgets for each client.
Core: $1 per client per month
Plus: $5 per client per month
Scale: $10 per client per month
For example, a firm with 2 Core clients, 2 Plus clients, and 2 Scale clients would have a combined pool of $32/month in AI credits. Credits reset automatically at the start of each billing cycle.
Firm-level usage
Ask Double consumption is recorded at the global Practice level as it is a global tool, even if you use it to work on a specific client.
If your firm's shared pool is fully consumed before the cycle resets, AI-powered actions will be paused across all clients until credits are replenished or the cycle resets.
Client-level usage
Subscription-level AI features are tracked under client-level usage.
You will see AI credit usage per client when utilizing subscription-based features such as:
Overages
At 80% of your limit: if overages aren't enabled, Double shows a banner and emails Admins and Super Admins as a heads-up.
When the limit is reached (either your configured usage budget, or your base plan credits if no overage budget is set):
All Double AI features pause
Admins & Super Admins get an email, and
A banner appears noting the limit's been hit.
The banner explains that a Super Admin needs to increase the usage budget, or wait until the next billing cycle, to restore AI access.
To resume immediately: a Super Admin can increase the usage budget, which unpauses AI features right away.
Set up an overage budget
To preemptively set up a budgeted overage plan,
Go to Practice Settings > AI settings
Under Overage charges, select "Set up overage budget"
(Only Super Admins see this option. Firm Admins won't see the Manage button.)
Adding AI Credits
By default, AI features pause once your firm's included credits are used up for the cycle.
If you'd rather keep AI running past that point, Super Admins can enable overages, allowing for additional AI credits billed on top of your base plan.
Go to Practice Settings > AI settings
Click on "Manage" to open the Manage monthly overages modal
From here you can:
Set an additional credit limit (usage budget). This is added on top of your firm's base credit limit and caps how much overage spend you're willing to incur in a cycle. AI features keep working until this budget is reached.
Set a usage alert threshold. When AI spending crosses this amount, Double emails all Admins and Super Admins so there are no surprises. Your usage budget must be higher than the alert threshold.
Any overage charges incurred during a cycle are automatically added to your firm's next monthly invoice. Your overage budget and alert settings persist across billing cycles, staying configured until a Super Admin changes them, and do not reset each month.