Time tracking basics
Each tracked unit of time is called a timer
Timers can either be associated with
Client Work
Firm Work
Timers can also be associated with a workstream
A workstream refers to a type of work, like Admin, Payroll, or Closing work
If a timer is started in a client's close, users can choose that close as their workstream
Mark timers as Billable or not billable and leave additional notes
Enabling Time Tracking
Enable or disable timers from Practice Settings.
Go to Practice Settings (⚙️ icon)
Click Time Tracking
Check the box that says Enable Time Tracking
Additional time tracking settings
Enable timer notifications
Restrict timer edits by standard users
Enable timer log locking
Starting a Timer
Users can start timers from any page and choose whether the timer is for Client Work or Firm Work.
The Start Timer feature sits at the top right of your screen. Once time tracking is enabled, all users will see the Start Timer button as well as the hourglass icon to the right, where they can view historical timers at a glance.
When working within a client’s close, the timer automatically pre-fills with that client’s values.
Stopping a Timer
A timer can be stopped from the top of the screen by selecting the square End Timer icon.
Timer reporting
From the Client List, all timers are accessible by clicking the Timers tab. From there, timers can be edited or deleted, and new timers can be added for time not originally tracked through Double.
User Permissions
Admin users can view, edit, and delete all timers for all users
Standard users can only see and edit their own timers
Manager users can view and edit their own timers. They can also view all timers for users assigned clients they have access to.
All users can add their own timers under the Time Tracking tab
Users cannot create timers for other users.
Changed? column
The options displayed in this column are:
Added – the timer was manually added on this page.
Edited – the timer was tracked through Double, but the start or end time was modified.
No – the timer was tracked through Double and the total time was not edited.
Timers
To quickly access timers, click the hourglass (⏳) icon. This is useful for updating a recently completed timer, such as adjusting the start time or adding additional details to the timer’s notes.
Editing time
Click into any cell on the table to update the information as needed.
If a standard user is unable to edit timers, an admin should be contacted to confirm whether editing is restricted under the current Practice Settings.
Adding Time
Users can add time by navigating to the Timers tab and selecting Add timer under the Timers dashboard.
Timer notifications
Time tracker notifications encourage consistent time tracking across client work in Double.
When this setting is enabled:
All users are prompted to start a timer when navigating to a client’s close.
All users receive a notification prompting a timer switch when moving to a different client than the one currently being tracked.
This setting can be enabled from the Time Tracking section under Practice Settings.
Going to a client's close page 👇
Switching between clients 👇
More on Reporting here 👉 Time Tracking Reporting